Shipping & Delivery
******* Free standard shipping on orders over $120 *******
Q: How long does it take to ship and process the orders?
- A: Normally, it takes 2-3 business days for your order to be processed. We ship within 24hours after receiving payment.
- We ship Monday through Saturday, excluding holidays. We deliver packages out via USPS, which takes between 4-6 days business days depending on location. In most cases packages are received much quicker.
Q: How can I track my order?
- A: Once your payment has cleared, you will receive an e-mail. You'll receive a second confirmation e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package.
Q: What happens if I put the wrong shipping address?
- A: During the Checkout process, you'll have a chance to review your information before submitting your order. If your order has not yet shipped and you need to change your shipping address please contact us at firstname.lastname@example.org as soon as you place your order.
- If your order has already shipped we encourage you to contact the shipping service to see if they can reroute the order.
Q: What is your return/exchange policy?
- A: We accept returns/exchanges on unopened Runway Ready Hair Extensions within 14 days of purchase.
- Please refer to our Return Policy.